Public Training : Problem Solving & Decision Making

PROGRAM TITLE
Problem Solving & Decision Making

DURATION, DATES & VENUE
3 days, 14 - 16 May 2008
Financial Club, Graha Niaga 27th floor
Jl. Jend. Sudirman Kav. 58, Jakarta 12190 - Indonesia

PROGRAM DESCRIPTION
Bridge the gap between present challenges and desired solutions with a step-by-step method you can apply to meet whatever difficulties come your way. This unique program invites you to bring at least one in-depth workplace problem with you. You, your program leader and fellow participants will look at viable solution options...from their feasibility to the politics involved...and map out an implementation plan to take you from where you are to where you want to be. Discover how to use this process to go from ordinary to extraordinary performance. How to creatively brainstorm solutions and face obstacles from a whole new perspective. In the present work environment, where time and resources are tight, this program offers you the answers you need to perform at your best.

PROGRAM OBJECTIVES
To sharpen and deepen participants' problem solving & decision making skills and provide new approaches to problem solving & decision making.

PROGRAM CONTENT
() Process Overview
- What is a problem?
- Problem characteristics
- Problem-solving methodology
- Communication skills for problem solving & decision making
() Problem Recognition
- Problem recognition tools
- Identifying problem symptoms
- Collecting and analyzing relevant data
() Problem Labeling
- Problem labeling tools
- What is a problem label
- The purpose of a problem label
- How to find a problem label
() Problem cause analysis
- Problem cause analysis tools
- Distinguishing cause from effect
- How to find root cause
- How to verify the root cause
() Identifying alternative solutions
- Tools for developing alternative solutions
- How to identify as much as possible alternative solutions
- How to shortlist alternative solutions
() Developing most appropriate decision
- Decision making tools
- How to choose the most appropriate solution
- How to verify the chosen solution
() Action planning & implementation
- Tools for action planning, implementation and monitoring
- How to implement the decision
- How to monitor and control the implementation

LEARNING METHODOLOGY
A proper mix of short lectures, Q&A, discussions, individual & groups exercises and cases

RECOMMENDED PARTICIPANTS
() All Managers, Supervisors & Senior Staff
() Those groomed for above positions

COSTS
() Rp 4.800.000,- per person
() Excluding 10% VAT
() Including a certificate, refreshments, lunch, stationery and writing instruments

REGISTRATION
Trimitra Consultants
Ms. Sisilia N Dachi or Ms. Jeanne Bayak
Phone : 021 - 7452275 & 7451948
Fax : 021 - 7452049
E-mail : atmp@trimitra.com
Website : www.trimitra.com